FAQ

{{ ----OVERALL SETTINGS---- }}
{% assign: FAQ_Template_Type = 'Expandable' %} {{ Options: 'Expandable' or 'Anchor Links' }}
{% assign: Number_of_Questions = 10 %} {{ Options: 1 to 10 }}

{% assign: Question_Headings_Size = 18 %}
{% assign: Question_Headings_Case_Transform = 'uppercase' %} {{ Options: 'none', 'uppercase', 'lowercase', 'capitalize' }}

{% assign: Answer_Content_Size = 14 %}
{% assign: Answer_Content_Link_Color = '#666666' %}

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{% assign: Tab_Heading_Text_Color = '#555555' %}

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{% assign: Tab_Answers_Border = 'Yes' %} {{ Options: 'Yes' or 'No' }}

{{ --ANCHOR LINK PRESET SETTINGS-- }}
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{% assign: Anchor_Link_Text_Color = '#666666' %}
{% assign: Anchor_Link_Style = 'Numbered' %} {{ Options: 'Bulleted' or 'Numbered' }}
{% assign: Question_Heading_Text_Color = '#000000' %}

{% assign: Question_1_Heading = "What methods of payment do you accept?" %}
{% capture Answer_1_Content %}

We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

{% endcapture %}

{% assign: Question_2_Heading = "When will i receive my order?" %}
{% capture Answer_2_Content %}

We ship orders usually within 2-4 working days, and where the country allows, Signed For delivery. Usually this service arrives within 4-8 working days (Mon-Fri) for local orders, 7-12 days for European orders and 14-28 days for international orders. Please allow this time before getting in touch.
{% endcapture %}

{% assign: Question_3_Heading = "Where does this store ship from?" %}
{% capture Answer_3_Content %}

We ship from Paris, France within 2-4 days after orders are placed. (If ordered on the weekend, item will be shipped on the next business day).
{% endcapture %}

{% assign: Question_4_Heading = "I was sent the wrong size, can I exchange it?" %}
{% capture Answer_4_Content %}

Yes, if you got the wrong size please send it to the return address and email [email protected] with your transaction ID or email used with the order and we will send you the correct order.
{% endcapture %}

{% assign: Question_5_Heading = "Can I update my address once I have already placed my order?" %}
{% capture Answer_5_Content %}

If you wish to change it please email [email protected] immediately with your transactionID. We cannot reship orders once they are sent out.
{% endcapture %}

{% assign: Question_6_Heading = "Can I get a refund? Can I exchange an item?" %}
{% capture Answer_6_Content %}

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.
{% endcapture %}

{% assign: Question_7_Heading = "Is my privacy and personal info secure on your site?" %}
{% capture Answer_7_Content %}

All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
{% endcapture %}

{% assign: Question_8_Heading = "What happens if the item I ordered is out of stock?" %}
{% capture Answer_8_Content %}

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.
{% endcapture %}

{% assign: Question_9_Heading = "Wholesale order" %}
{% capture Answer_9_Content %}

Please contact us at [email protected] for wholesale information.
{% endcapture %}

{% assign: Question_10_Heading = "Are your clothes unisex?" %}
{% capture Answer_10_Content %}

Yes, unless otherwise stated all of our clothes are for men and women.
{% endcapture %}

{% assign: Question_11_Heading = "How much does shipping cost?" %}
{% capture Answer_11_Content %}

For domestic orders shipping ranges from 3.50€ for your first item and an additional 1.50€ for any further items. International shipping starts from 6.5€ for Europe and 8€ for America/Rest of the world.
{% endcapture %}

{% assign: Question_12_Heading = "How do i collaborate with Offend Brand?" %}
{% capture Answer_12_Content %}

We are always looking to collaborate with artists, designers and brands. Get in touch through our contact page, please include as much detail as possible and a link to your work/brand.
{% endcapture %}

{% assign: Question_13_Heading = "How do i model/promote Offend Brand?" %}
{% capture Answer_13_Content %}

If you have 10k+ followers on a social network, get in touch through our contact page
{% endcapture %}

{% assign: Question_14_Heading = "How do i show you pictures of me wearing Offend Brand?" %}
{% capture Answer_14_Content %}

Please tag us in your Instagram (@offendbrandofficial) or Twitter (@offendbrand) posts with #offendbrand.
{% endcapture %}

{% assign: Question_15_Heading = "How do I get in contact with your for more questions?" %}
{% capture Answer_15_Content %}

If you have any additional questions, feel free to send us an e-mail at [email protected].
{% endcapture %}

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{% assign: tabd = Tab_Answers_Border %}

{% assign: qhs = Question_Headings_Size %}
{% assign: acs = Answer_Content_Size %}
{% assign: qhctr = Question_Headings_Case_Transform %}

{% assign: faq_tt = FAQ_Template_Type %}
{% assign: NoQs = Number_of_Questions %}

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{% assign: altc = Anchor_Link_Text_Color %}

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{% assign: anclkcl = Answer_Content_Link_Color %}

{% if faq_tt contains 'xpand' %}

{% if NoQs >= 1 %}

{{ Question_1_Heading }}
- {{ Answer_1_Content | newlines_to_br }}

{% endif %} {% if NoQs >= 2 %}

{{ Question_2_Heading }}
- {{ Answer_2_Content }}

{% endif %} {% if NoQs >= 3 %}

{{ Question_3_Heading }}
- {{ Answer_3_Content }}

{% endif %} {% if NoQs >= 4 %}

{{ Question_4_Heading }}
- {{ Answer_4_Content }}

{% endif %} {% if NoQs >= 5 %}

{{ Question_5_Heading }}
- {{ Answer_5_Content }}

{% endif %} {% if NoQs >= 6 %}

{{ Question_6_Heading }}
- {{ Answer_6_Content }}

{% endif %} {% if NoQs >= 7 %}

{{ Question_7_Heading }}
- {{ Answer_7_Content }}

{% endif %} {% if NoQs >= 8 %}

{{ Question_8_Heading }}
- {{ Answer_8_Content }}

{% endif %} {% if NoQs >= 9 %}

{{ Question_9_Heading }}
- {{ Answer_9_Content }}

{% endif %} {% if NoQs >= 10 %}

{{ Question_10_Heading }}
- {{ Answer_10_Content }}